Returns & Refund Policy
Returns & Refund Policy
We want you to love every product you order from Spadelabs. If something isn't right, we'll make it right.
30-Day Return Window
You have 30 days from the date you receive your order to request a return. After 30 days we are unable to offer a refund or exchange.
To Be Eligible for a Return
- The item must be unused and in the same condition you received it
- The item must be in its original packaging
- You must have your order confirmation email as proof of purchase
Non-Returnable Items
- Items that have been used, damaged, or altered
- Items marked as final sale
How to Start a Return
Email us at keleenproctor9@gmail.com with your order number and the reason for your return. We will respond within 1–2 business days with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven't received your refund after 10 business days, first check your bank account, then contact your card provider as it may take some time to post. If you've done this and still haven't received your refund, contact us at keleenproctor9@gmail.com.
Damaged or Wrong Items
If your item arrived damaged or you received the wrong product, please email us within 7 days of delivery with a photo and your order number. We will send a replacement or issue a full refund at no extra cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.